01
Make the first response consistent
Use an approved first response and collect only the information needed to route the opportunity correctly.
Lead response
Respond to WhatsApp and Meta leads with a visible process
Wasel connects the first customer message to a clear lead process. Teams can capture the contact, ask approved qualification questions, assign an owner, and track the next step.
Lead captureQualificationAssignmentFollow-up visibility
The Wasel principle
Automate where the rule is clear. Bring in a person where judgment matters.
We review triggers, templates, exceptions, and ownership before a workflow goes live.
02
Hand qualified leads to the right person
Assign ownership with the conversation context attached, rather than forwarding screenshots or rebuilding the history.
- Contact and source context
- Qualification answers
- Visible owner and status
03
Follow up without creating spam
Set a defined follow-up path and stop or escalate when the customer replies, opts out, or reaches an exception.