01
Define what WhatsApp should handle
Choose the services, availability inputs, confirmation rules, and reminders that belong in the workflow.
Appointments
Confirm appointments and keep exceptions with your team
Wasel helps service teams build a clear appointment workflow: capture the request, present the configured next step, confirm the choice, send a reminder, and route exceptions to a person.
Appointment requestsConfirmationsRemindersException handoff
The Wasel principle
Automate where the rule is clear. Bring in a person where judgment matters.
We review triggers, templates, exceptions, and ownership before a workflow goes live.
02
Keep the customer informed
Use approved templates where required and make the confirmed date, time, location, and change path easy to understand.
03
Send changes to a person
Special requests, unavailable slots, and sensitive cases can be handed to the team with the conversation context intact.