What is Wasel?
Wasel is a WhatsApp operations workspace for contacts, conversations, approved templates, automations, team ownership, and human handoff.
Help center
Questions about launching Wasel
Every launch is reviewed around the business's WhatsApp setup, first workflow, templates, team responsibilities, and applicable Meta requirements.
Frequently asked questions
Do I need a WhatsApp Business setup?
A compatible business setup and Meta configuration are required for eligible workflows. We review the current number during onboarding.
Can Wasel guarantee Meta approval?
No. Number, business, and template approval remain subject to Meta and policy requirements.
Does Wasel replace my team?
No. Workflows handle scoped steps and route exceptions or sensitive cases to people.
How are charges presented?
Wasel software and implementation are presented separately from applicable Meta usage charges.
Which languages are available?
The Saudi site and launch support are designed for Arabic and English. The configured customer experience depends on the approved knowledge and workflow.
Want to discuss your workflow?
Share the current process and the outcome you want to improve.