Team & Staff Management
Wasel transforms WhatsApp into a coordinated team workspace. Whether you have 2 agents or 50 staff members across Riyadh, Jeddah, and Dammam, every customer message is assigned, tracked, and answered with full historical context.
The Wasel principle
Automate where the rule is clear. Bring in a person where judgment matters.
No more sharing physical mobile phones or losing customer conversations. Multiple staff members can log in concurrently from laptops or mobile, handle customer chats, and hand off conversations smoothly.
Organize your team structure with granular roles: Admins, Team Supervisors, Customer Support, and Sales Reps. Restrict access to sensitive customer data, campaign settings, and export capabilities according to each employee's responsibilities.
Automatically assign incoming chats by agent availability, department (sales vs. support), or customer tags. Ensure no customer wait time exceeds your service level agreement.
Gain actionable visibility into team speed and efficiency. Track first-response time, average handling duration, resolution rates, and individual agent productivity.
Wasel plans include bundled seats and allow adding unlimited extra staff members at transparent monthly rates (49 SAR/user/month).
Permissions are configurable. Supervisors can view all chats across the company, while individual agents can be restricted to only their assigned customers.
Yes. Agents can mention teammates and write internal yellow notes inside the chat that remain completely invisible to the customer.
