01
Ground answers in your business
Prepare the products, policies, opening hours, service instructions, and other information the assistant is allowed to use.
Governed AI assistance
Use business-approved knowledge and keep people in control
Wasel can assist with answers when the business provides approved knowledge and clear boundaries. The workflow defines what the assistant can answer and when the conversation must reach a person.
Approved knowledgeScoped answersEscalation rulesHuman supervision
The Wasel principle
Automate where the rule is clear. Bring in a person where judgment matters.
We review triggers, templates, exceptions, and ownership before a workflow goes live.
02
Define the boundary
Specify sensitive subjects, uncertainty thresholds, and cases that always require a person.
03
Review and improve
Use conversation outcomes and escalations to improve the approved knowledge and workflow—not to remove human accountability.