Wasel

Shared WhatsApp inbox

Give every WhatsApp conversation a clear owner

Wasel brings customer conversations, contact context, assignment, and follow-up into one operational view. The team can see who owns the next step and take over when a workflow reaches an exception.

Conversation ownershipComplete customer contextHuman handoffTeam follow-up
Discuss this workflowAll features

The Wasel principle

Automate where the rule is clear. Bring in a person where judgment matters.

We review triggers, templates, exceptions, and ownership before a workflow goes live.
01

One operational view

Move customer work out of personal phones and fragmented chats. The shared inbox keeps the message history and the operational next step visible to the team.

  • Assign an owner
  • Review contact and conversation history
  • Keep internal responsibility visible
02

Automation with a safe handoff

Structured workflows can handle predictable steps while a person receives cases that require judgment, negotiation, or sensitive information.

  • Escalation rules
  • Context included at takeover
  • Clear resolved and pending states
03

Built around the customer record

Contacts, conversation history, workflow state, and follow-up stay connected so the team does not need to reconstruct context each time.

Frequently asked questions

Can several agents work from the same WhatsApp number?

Wasel is designed for team ownership and handoff around a connected WhatsApp Business setup. The exact number configuration is reviewed during onboarding.

Does automation replace the support team?

No. Wasel uses scoped workflows and keeps human takeover available for cases that need judgment.